Our client, a rapidly growing and unique insurance organization and one of the fastest-growing insurance brokers in the U.S. is seeking a highly motivated and customer-focused Commercial Lines Team Lead to join their team.

As the Commercial Lines Team Lead, you will be responsible for efficiently managing a team of 5 Account Managers and be the point of contact for a $3M book of insurance, specifically focusing on handling middle-market generalist accounts.

Role Summary: This role combines strategic involvement with hands-on operational and client relationship management in the Commercial Property & Casualty insurance sector. Reporting directly to the Service Division Head and Team Leader, the incumbent plays a critical role in driving business performance and client satisfaction.

Key Responsibilities:

Strategic and Operational Leadership: Develop strong relationships with company leaders and stakeholders.
Utilizes Key Performance Indicators to measure and communicate business outcomes.
Actively participates in strategic discussions, providing updates on business operations and projects.
Manages staffing requirements and oversees efficient billing and financial transactions.
Client Relationship Management: Enhances client interaction strategies to ensure service excellence.
Works closely with Unit Leaders and Producers to uphold standards in workflow and procedures.
Standardizes roles and responsibilities across various departments and regions.
Team Development: Leads, mentors, and develops a high-performance team.
Aligns team skills with business requirements and identifies growth opportunities.
Implements hiring and training strategies, promotes diversity and inclusion, and leads change management initiatives.
Placement Efficiency and Accountability: Stays informed about industry trends and liaises with underwriters for optimal product placement.
Administers placement tasks, ensuring compliance with market strategies.
Account Executive Role: Manages a diverse range of client accounts, acting as the primary liaison for clients and internal teams.
Strategizes on insurance placements and service delivery, conducting client meetings and supervising Associate Account Managers.

Required Skills and Experience:

A minimum of 7 years of experience in Commercial Property & Casualty insurance.
Mandatory state Property & Casualty insurance license.
Exceptional communication and interpersonal skills.
Advanced proficiency in Microsoft Office, particularly Excel.
Strong analytical, problem-solving, and detail-oriented skills.
Capability to thrive in a dynamic, fast-paced environment.

The position is based out of Miami, FL. For the right candidate, a hybrid schedule could also be considered. In this role, there is a competitive salary and an attractive benefits package. As part of their team, you will have access to health insurance coverage to ensure your well-being, and they value work-life balance by offering a generous paid time off (PTO) policy. To support your long-term financial security, our client provides a 401K matching program for retirement savings

The Strategic Recruiter

The Strategic Recruiter - David B. Frank - Criterion Executive Search